Terms and Conditions
GENERAL CONDITIONS FOR ALL SALES
Any and all orders fulfilled by ETAMORPH LLC are ruled by the "General Terms & Conditions of Sale".
The full document is always attached to ETAMORPH proposals and can be also dowloaded at the end of this page.
RETURN
ETAMORPH products are hand-made only on demand and we are not able to offer returns. Buyer shall not have any right to return
or exchange any products unless discrepancies or mechanical defects exist in such Products. Buyer shall not return any Products to Seller without
first obtaining written return authorization from a duly authorized representative of ETAMORPH.
WARRANTY
ETAMORPH products are guranteed for 1 (one) year following the date of delivery ("Warranty Period").
The warranty will not cover:
a. Any damages that can be directly or indirectly caused to persons, animals and things
as a result of the non-compliance with instructions and applicable rules for installation,
use and maintenance of the Product, or related to any possible interruption of
operation of the Products.
b. Any irregularities and defects contained in crafted natural material components such as stone and wood. Products
containing irregularities or defects (x) that are beyond the control of Seller, (y) that
Seller cannot prevent by the exercise of reasonable care or (z) that are natural to or
inherent in any particular material such as natural stone, shall not be deemed to be
defective, and Buyer shall have no recourse to Seller for such irregularities or defects in
such Products.
c. Any damages caused by improper cleaning solutions or methods.
d. Any damages caused by improper installation or assembly by the customer or the
customer’ agent.
e. Any damages to our products, parts of our products.
f. Any damages caused by exposure to weather or improper environment.
g. Any damages costs of installation, removal, or re-installation.
h. Restoration or repair work.
i. Any parts purchased separate from our light fixtures
Refer to specific warranty sheet in the product page for more details
DAMAGES
Damages must be documented and reported within 5 business days of receipt. ETAMORPH is not
responsible for repair or replacement of damages reported after this time. Buyer shall inspect all
products delivered to buyer or picked up by or on behalf of buyer immediately upon such
delivery or pickup for (i) any discrepancy in the quantity of such products from that specified in
the proposal and (ii) any damage visible without removing the packaging of such products
(collectively, "initial discrepancies"). Buyer shall list any such initial discrepancies in writing and
have the delivery driver, or, if such products are picked up by or on behalf of buyer, a
representative of seller or seller's supplier, sign and date such list before leaving the delivery or
pickup location. Prior to the close of business at the location of delivery or pickup on the day of
delivery or pickup, buyer shall send such signed list of initial discrepancies to seller by email.
buyer shall, at seller's request, permit seller to inspect any alleged initial discrepancies at the
place where the products are located during normal business hours. Buyer shall (i) further
inspect all products within 5 days after the date on which such products are delivered to, or
picked up by or on behalf of, buyer for (y) any non-compliance of such products with the
specifications therefore and (z) any damage visible only after removing the packaging of such
products (collectively, "follow-up discrepancies," and together with initial discrepancies,
"discrepancies"), (ii) notify seller in writing on or before the close of business on that 5th day of
any such follow-up discrepancies and (iii) at seller's request, permit seller to inspect any alleged
follow-up discrepancies at the place where the products are located during normal business
hours. if damage has occurred in shipping all packaging must be retained by receiver. Failure to
do so may invalidate any claim.
Download TERMS & Conditions of Sale
